SPA & MASSAGE POLICY

The Massage of Los Altos — Professional Client Policies & Guidelines

Welcome

At The Massage of Los Altos, we are committed to providing a peaceful, professional, and high-quality wellness experience for every guest. To ensure comfort, safety, and exceptional service, we kindly ask all clients to review and respect the following policies.

Appointment Policy

Appointments are highly recommended to secure your preferred service time. Walk-in guests are welcome based on availability. A valid phone number and/or credit card may be required to confirm reservations.

Arrival Policy

Please arrive 10–15 minutes prior to your scheduled appointment to allow time for check-in, consultation forms, and relaxation before your service.

Cancellation & No-Show Policy

We respectfully request a minimum of 24-hour notice for cancellations or appointment changes. No-show appointments may be charged up to 50% of the scheduled service amount.

Health & Wellness Policy

Please inform your therapist or spa staff of any medical conditions, allergies, injuries, pregnancy, recent surgeries, or physical limitations before your treatment.

Professional Conduct Policy

The Massage of Los Altos is a licensed professional wellness establishment. Any inappropriate behavior, harassment, solicitation, or misconduct toward staff members will result in immediate termination of the session without refund.

Payment Policy

We accept cash, major credit cards, and debit cards. Gratuities are appreciated and may be given at the client's discretion.

Refund Policy

All spa services are final sale and non-refundable.